Shipping:

At By Grace & Faith, we carefully package each order to ensure your pieces arrive safely and ready to enjoy.

Shipping Rates

Shipping rates are based on the total weight of your order.

Shipping charges are calculated at checkout.

Order Processing

Orders are typically processed and shipped within 1–5 business days, excluding weekends and holidays.

During busy seasons or periods of high order volume, processing may take additional time. We appreciate your patience as we carefully prepare your order.

Shipping & Delivery

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Delivery times vary by carrier and destination. Please note that shipping transit time is separate from order processing time.

Local Pickup & Delivery

If you have questions about your order, please contact By Grace & Faith. We’re happy to help!

• FREE local pickup is available in Lindsay Texas (Choose option at checkout.)
  
• Free local delivery within a 10 mile radius for orders over $24, Orders placed before 4pm CST will get same day delivery unless otherwise arranged. 

Return & Refund Policy

At By Grace & Faith, we thoughtfully select pieces we hope you’ll love for years to come. We understand that sometimes a purchase may not work out, and we’re happy to help with eligible returns.

Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return, items must be unused, in their original condition, and returned with their original packaging and tags, if applicable.

To initiate a return, please contact us before sending your item back. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs unless an item arrives damaged, defective, or incorrect.

Original shipping charges are nonrefundable. We recommend using a trackable shipping service and carefully packaging your return, as items damaged or lost during return transit may not qualify for a refund.

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact us within 3 days of delivery with your order number and photos of the item and packaging.

We’ll review the issue and work with you to make it right.

Nonreturnable Items

The following items are considered final sale and are not eligible for return or exchange:

• All sale, discounted, and clearance merchandise
• All seasonal and holiday merchandise
• Consumable products, including food, beverages, wellness products, and other items intended for consumption or use
• Gift cards
• Personalized or custom-order items
• Items that have been used, altered, or damaged after delivery

This does not affect remedies available for damaged, defective, or incorrect merchandise.

Refunds

Once your return is received and inspected, we’ll notify you of its approval status.

Approved refunds will be issued to the original payment method, excluding original shipping charges. Please allow additional time for your bank or payment provider to process the refund.

Questions?

If you have questions about a return, please contact By Grace & Faith before sending your item back. We’re happy to help!